Terms & Conditions

Introduction

These Terms and Conditions govern your use of the Mosaic Partners website and engagement of our consulting services. By accessing our website or engaging our services, you agree to be bound by these terms.

If you disagree with any part of these terms, please do not use our website or services.

Definitions

• "Services" refers to consulting services provided by Mosaic Partners, including market entry analysis, process optimization, and strategic workshop facilitation.
• "Client" or "You" refers to individuals or organizations engaging our services or using our website.
• "We", "Us", or "Company" refers to Mosaic Partners.
• "Agreement" refers to these Terms and Conditions plus any engagement letters or service agreements.
• "Website" refers to the Mosaic Partners website and all associated pages.

Use of Website

Permitted Use

You may use our website to learn about our services, contact our team, and access resources we make available. Website use must comply with applicable laws and these terms.

Age Requirements

Our website and services are intended for use by individuals aged 18 and older or organizations represented by authorized adults.

Account Accuracy

When providing information through our website or in connection with services, you agree to provide accurate, current, and complete information. Misrepresentation may result in termination of services.

Prohibited Uses

You agree not to:

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights of Mosaic Partners or third parties
• Transmit viruses, malware, or other harmful code
• Attempt unauthorized access to our systems or networks
• Engage in fraudulent activities or misrepresentation
• Harass, abuse, or harm others through our website
• Use automated systems to access our website without permission
• Resell or redistribute our content or services without authorization
• Collect user information without consent
• Interfere with proper functioning of our website

Intellectual Property

All content on our website, including text, graphics, logos, designs, and methodologies, is owned by Mosaic Partners and protected by Canadian and international intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our content without written permission. Limited permission is granted to view and print pages for personal, non-commercial use only.

Materials provided during consulting engagements remain our intellectual property unless otherwise specified in service agreements. Clients receive licenses to use deliverables for their internal business purposes.

Service Engagement Terms

Engagement Process

Consulting services begin upon execution of a formal engagement letter specifying scope, timeline, deliverables, and fees. Website inquiries do not constitute binding agreements.

Professional Standards

We provide services consistent with professional consulting standards. While we conduct thorough analysis, recommendations represent our professional judgment based on available information and do not constitute guarantees of outcomes.

Client Responsibilities

Clients agree to provide timely access to information, personnel, and facilities necessary for engagement completion. Delays caused by client unavailability may extend timelines and affect fees.

Payment Terms

Currency and Pricing

All fees are quoted in Canadian Dollars (CAD) unless otherwise specified. Prices listed on our website are subject to change without notice. Engagement letters specify binding fees for contracted services.

Payment Schedule

Payment terms are specified in engagement letters. Typical arrangements include deposits upon engagement commencement and milestone payments throughout the project. Final deliverables may be withheld until full payment is received.

Accepted Methods

We accept payment by check, bank transfer, and credit card. Processing fees may apply to certain payment methods.

Late Payment

Invoices are due within 30 days of issuance unless otherwise specified. Late payments may incur interest charges at a rate of 1.5% per month or the maximum permitted by law, whichever is lower.

Taxes

Quoted fees exclude applicable taxes (GST/HST). Tax amounts will be added to invoices as required by Canadian tax legislation.

Cancellation and Refunds

Client Cancellation

Clients may cancel engagements with written notice. Cancellation terms are specified in engagement letters and typically include payment for work completed plus reimbursement of incurred expenses.

Refund Policy

Deposits are generally non-refundable but will be credited toward services performed. Refunds for uncompleted work are calculated based on hours invested and expenses incurred.

Our Cancellation Rights

We reserve the right to terminate engagements if clients fail to meet obligations, including timely payment or provision of necessary access and information. In such cases, fees for completed work remain due.

Confidentiality

We maintain strict confidentiality regarding client information and engagement details. Specific confidentiality terms are outlined in engagement letters and non-disclosure agreements.

Clients agree to maintain confidentiality of our methodologies, tools, and proprietary approaches shared during engagements.

Disclaimers and Limitations

Service Provision

Consulting services and website content are provided "as is" without warranties of any kind, express or implied. We do not warrant that recommendations will achieve specific outcomes or that our website will be error-free or uninterrupted.

No Guarantees

While we apply professional expertise and rigorous analysis, business outcomes depend on numerous factors beyond our control. We do not guarantee specific results from implementation of recommendations.

Liability Limitations

To the maximum extent permitted by law, Mosaic Partners' total liability for any claims arising from services or website use shall not exceed the fees paid for the specific engagement giving rise to the claim.

We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits, revenue, or business opportunities, even if advised of such possibility.

Client Decisions

Clients retain full responsibility for business decisions and their implementation. Our recommendations provide input for decision-making but do not replace management judgment.

Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, pandemics, government actions, or infrastructure failures. Affected timelines will be extended reasonably.

Termination

Either party may terminate services according to terms specified in engagement letters. Termination does not relieve clients of payment obligations for work completed.

We may immediately suspend or terminate website access for violations of these terms or illegal activities.

Dispute Resolution

Informal Resolution

Parties agree to first attempt informal resolution of disputes through good faith negotiations.

Mediation

If informal resolution fails, disputes will proceed to mediation before a mutually agreed mediator in Edmonton, Alberta.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Alberta and Canada. Parties submit to the exclusive jurisdiction of courts in Edmonton, Alberta for any legal proceedings.

Limitation Period

Claims must be brought within one year of the circumstances giving rise to the claim.

General Provisions

Entire Agreement

These terms, together with engagement letters and referenced policies, constitute the entire agreement between parties regarding website use and services.

Severability

If any provision is found unenforceable, remaining provisions continue in full effect.

No Waiver

Failure to enforce any provision does not constitute waiver of that provision or others.

Assignment

You may not assign rights or obligations under these terms without our written consent. We may assign our rights and obligations with notice.

Notices

Official notices must be provided in writing to addresses specified in engagement letters or to [email protected].

Updates to Terms

We may revise these Terms and Conditions periodically. Material changes will be communicated through website notices or direct communication with active clients. Continued use after changes constitutes acceptance of modified terms.

Contact Information

For questions regarding these Terms and Conditions, please contact: