Privacy Policy

Introduction

Mosaic Partners is committed to protecting the privacy and confidentiality of personal information we collect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our consulting services.

We comply with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

Information We Collect

Contact Information

When you submit inquiries through our website or engage our services, we collect information such as your name, email address, phone number, company name, and any other details you provide in your communications.

Usage Data

We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, pages visited, time spent on pages, and referring website addresses.

Communication Data

We maintain records of correspondence with clients and potential clients, including emails, phone conversations, and meeting notes necessary for providing consulting services.

Cookie Data

Our website uses cookies and similar tracking technologies. For detailed information about our cookie practices, please refer to our Cookie Policy.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you provide information voluntarily through contact forms or inquiries
• Contract Fulfillment: To provide consulting services you have engaged us to deliver
• Legitimate Interest: To operate our business, improve our services, and maintain client relationships
• Legal Obligation: To comply with applicable laws and regulations

How We Use Your Information

We use collected information for the following purposes:

• Responding to inquiries and providing information about our services
• Delivering consulting services and managing client engagements
• Communicating about projects, deadlines, and deliverables
• Improving our website functionality and user experience
• Analyzing usage patterns to enhance service offerings
• Complying with legal obligations and protecting our legal rights
• Maintaining security and preventing fraudulent activities

Data Retention

We retain personal information for different periods depending on the purpose:

• Client Records: Maintained for seven years following engagement completion to meet professional standards and legal requirements
• Inquiry Data: Retained for two years to track business development activities
• Website Usage Data: Stored for 26 months for analytics purposes
• Marketing Communications: Kept until you request removal or unsubscribe

When retention periods expire, we securely delete or anonymize personal information unless longer retention is required by law.

Data Protection Measures

We implement appropriate technical and organizational measures to protect personal information:

• Encryption of data in transit and at rest using industry-standard protocols
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates to protective measures
• Secure backup procedures and disaster recovery protocols
• Confidentiality agreements with all team members and contractors
• Incident response procedures for addressing potential data breaches

Your Privacy Rights

Under Canadian privacy legislation, you have the following rights:

• Access: Request access to personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Restriction: Request limitation of processing in certain circumstances
• Portability: Receive your personal information in a structured, commonly used format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days.

Third-Party Services

We may share information with third-party service providers who assist in operating our business:

• Website Hosting: Our hosting provider stores website data on secure servers located in Canada
• Analytics Services: We use Google Analytics to understand website usage patterns
• Email Communications: Email service providers help us manage client communications
• Cloud Storage: Secure cloud services store engagement-related documents

All third-party providers are contractually obligated to maintain confidentiality and security of information. We do not sell personal information to third parties.

International Data Transfers

While we primarily store data within Canada, some third-party service providers may process information in other jurisdictions. When data is transferred internationally, we ensure appropriate safeguards are in place, including standard contractual clauses and adequacy determinations.

Cookies and Tracking

Our website uses cookies to enhance functionality and analyze usage. For detailed information about cookie types, purposes, and your choices, please review our Cookie Policy.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated through a prominent notice on our website. The "Last Updated" date at the top indicates when the policy was most recently revised.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada.